Missing or clunky loyalty program
Redemption at checkout, not on a page they have to find
HubHQ puts the reward in the flow of the purchase, an all-in-one retention marketing platform for ecommerce brands, configured by a forward-deployed marketer.
The problem
A rewards platform that stopped rewarding you
Vendor consolidation, sunset announcements, and account teams that stop responding leave brands rebuilding on a deadline they didn't choose. The tool that was supposed to simplify retention becomes one more fire to put out before peak season.
What we hear from brands
high platform costs and declining support from our account team
our loyalty/referral program stalled while disconnected tools piled up cost and complexity
the vendor sunset the product mid-quarter, right before our busiest season
The new way
Reward more than purchases
HubHQ lets you set earning rules beyond checkout: points for a review, a social follow, a shared birthday, or a referral. Rewarding the actions that matter to your business turns loyalty into a lever you control, not just a discount you hand out.
+22%
in repeat domestic revenue
+21%
in email capture rate
9x
winback flow conversion growth versus the control group
How it works
What onboarding with HubHQ looks like, step by step
Answer a few questions
One customer's CRM lead described it this way: provide access, answer a few questions, help with domain warming. Everything else was handled for her.
Your forward-deployed marketer does the heavy lifting
Data transfer, integration setup, and rebuilding flows and campaigns fall on your dedicated forward-deployed marketer, who covers 99% of the work.
Go live on a realistic clock
Expect two to four weeks for a growing brand, three to seven weeks for a nine-figure business with a complex setup.
The platform
Built around orders, not around contacts
Generic marketing platforms treat a customer as a row with attributes. Here the model starts from carts, orders, and catalog, so questions about repeat purchase or category affinity are queries rather than projects.
Your forward-deployed marketer
Fewer accounts, more attention, faster answers
Under 15 accounts per forward-deployed marketer versus 60 or more at other platforms is the structural reason HubHQ can promise a 5-minute response and four meetings a month instead of one.
Fewer than 15 accounts per marketer, versus 60+
5-minute response time versus 72 hours
4 meetings a month versus 1
Replace your stack
The overlap you are paying for twice
Most stacks have two tools that both claim to segment and two that both claim to personalize. The audit that precedes a migration usually finds more duplication than the team expected.
Worth a look if any of this sounded familiar
The product pages show what the platform does with the data once it is in one place.